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Saturday: 8:30 AM - 11:30 AM and 2:30 PM - 5:30 PM
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Allgemeine Geschäftsbedingungen



General Terms and Conditions – Brokerage of Holiday Properties
(applicable to all lettings arranged through Corinne Wieland GmbH)

 

1. Role of the Agent

The Agent acts in the name and for the account of the respective Owner. The tenancy agreement is concluded exclusively between the Guest and the Owner. The Agent is responsible for the reservation, handover of keys, on-site support and coordination of the stay.
 

2. Reservation and Conclusion of Contract

Following written or electronic reservation, the Guest shall receive a booking confirmation. However, the tenancy agreement shall only become binding once the required deposit pursuant to Clause 4 paragraph 1 or, in the case of short-notice bookings pursuant to Clause 4 paragraph 3, has been credited to the bank account specified by the Agent in the booking confirmation or paid via the offered payment methods.

If the deposit — or, in the case of short-notice bookings, the payment — is not made within 7 days, the Agent shall be entitled to re-let the holiday property to another party.

Obvious errors (e.g. pricing or typographical errors) remain reserved and may be corrected.

The information and prices confirmed in the booking confirmation shall be authoritative.
 

3. Prices and Ancillary Costs

Depending on the distribution channel, the published prices shall apply either as weekly prices or prices per night. The prices stated in the booking confirmation shall always prevail.

The rental price includes:

  • visitor’s taxes (local tourist taxes levied by Swiss municipalities)
  • one garage or outdoor parking space belonging to the apartment
  • internet and Wi-Fi
     

The following are not included in the rental price and shall be paid separately:

  • additional services, such as baby cots, charging electricity for electric vehicles or interim cleaning
  • pet surcharges, where pets are permitted
  • booking fee of CHF 40 per stay

Final cleaning and the linen package shall be shown separately.
Price adjustments resulting from increases in taxes or charges remain reserved.
 

4. Payments

  • Deposit: 20% of the total booking amount (including rental price, booking fee, ancillary costs and booked additional services) shall become payable within 7 days after receipt of the booking confirmation from the Agent.
  • Final payment: shall become payable no later than 30 days prior to arrival.
  • Short-notice bookings (less than 30 days prior to arrival): the full booking amount shall become payable within 48 hours after receipt of the booking confirmation.

Payments shall be made to the bank account specified by the Agent in the booking confirmation or via the offered payment methods. In the event of late payment, the Agent shall be entitled to refuse handover of the keys and further services.
 

5. Cancellation by the Guest

Any cancellation must be made to the Agent in writing or electronically. The following charges shall apply:

  • up to 60 days prior to arrival: cancellation fee CHF 40 (corresponding to the booking fee, including statutory VAT)
  • 59–30 days prior to arrival: 30% of the rental price
  • 29–7 days prior to arrival: 80% of the rental price
  • 6–0 days prior to arrival: 100% of the rental price

The cancellation fee serves as compensation for the Agent’s administrative expenses.

A substitute guest may be provided up to 4 days before arrival, provided that such guest is willing to take over the booking under the same conditions and the Agent receives all required information in due time.

In the event of late arrival or early departure, no refund entitlement shall arise; the entire booking amount shall remain payable. The conclusion of liability insurance and travel cancellation insurance is recommended.
 

6. Arrival and Departure

  • Check‑in: between 14.30 und 17.30 Uhr
    Readiness of the apartment for occupation is guaranteed from 16.00 Uhr.
  • Check‑out: by 10.00 Uhr

Late arrivals must be notified to the Agent in advance.

In the event of delayed return of the property, a fee of CHF 40 including statutory VAT may be charged per commenced half hour.
 

7. Occupancy

The rental property may only be occupied by the number of persons specified in the tenancy agreement. Additional persons are not permitted and may be refused or charged separately.
 

8. Obligations of the Guest

The Guest undertakes in particular:

  • to treat the rental property with due care.
  • to show consideration towards neighbours.
  • to take note of and comply with the property-specific house rules as well as all instructions and notices displayed or provided within the apartment (e.g. concerning use of fireplaces, technical installations or appliances). The Guest shall be liable for any damage or additional expenses arising from non-compliance with these rules.
  • to report damage and defects without delay.
  • to leave the rental property broom-clean, with clean dishes and disposed waste.
  • to pay additionally for any extraordinary cleaning or waste disposal costs.
  • to be liable for any damage caused by the Guest or accompanying travellers.

9. Pets

Pets are only permitted in rental properties expressly approved for this purpose.
A daily surcharge shall be charged for permitted pets. The Guest shall be liable for any damage or additional cleaning costs caused by pets.
 

10. Smoking

All rental properties are non-smoking. This also applies to e-cigarettes and similar smoking devices. In the event of infringement, the actual cleaning and restoration costs incurred may be charged.
 

11. Complaints

Any defects must be reported to the Agent immediately upon discovery. Obvious defects not reported shall be deemed accepted.

Claims for rent reduction (statutory Swiss law claim for reduction of rent due to defects) must be asserted against the Agent in writing or electronically within four weeks after the end of the tenancy.
 

12. Liability

The Owner and the Agent shall only be liable for damage caused intentionally or by gross negligence on their part. The Guest shall be liable for damage caused by the Guest or accompanying persons.

Liability for unforeseeable events outside the control of the Owner or the Agent (force majeure) is excluded.

The operation and availability of sports, leisure and infrastructure facilities (e.g. ski resorts, mountain railways, swimming pools, sports facilities, restaurants) lie exclusively within the responsibility of the respective operators. Changes or closures of such facilities shall not give rise to any entitlement to reduction or reimbursement of the rental price.
Neither the Owner nor the Agent shall assume liability for acts or events attributable to third parties or for the loss or theft of personal belongings.

To the extent permitted by law, the liability of the Owner and the Agent for property damage and financial loss shall be limited to the rental price. Mandatory statutory liability provisions remain reserved.
 

13. Data Protection

Personal data shall be used exclusively for processing the booking and fulfilling contractual obligations. Disclosure to third parties shall only occur insofar as necessary for performance of the contract or where a corresponding statutory obligation exists. Further information regarding data protection can be found in the Agent’s privacy policy on its website.
 

14. Governing Law and Jurisdiction

Swiss law shall apply exclusively. The place of jurisdiction shall be at the location of the rental property.

 

These General Terms and Conditions shall apply to all bookings made from 1 June 2026 onwards. For bookings made prior to this date, the General Terms and Conditions valid at the time of booking shall remain authoritative.

 

Stand: 1. Juni 2026